Student Loans Company Service Level Agreement

The purpose of the service agreement is to define the commitments agreed by student Loans Company (SLC) and FE Learning Providers to provide each other with information requirements regarding the management of advanced loans. This is the benchmark for the service standards that apply to these commitments. The CSC Technology Services 2 (TS2) Framework Agreement was carried out through Crown Commercial Services ` (CCS) ePortal on Lot 4a of the Technology Services 2 (TS2) Framework Agreement. Our service agreement describes the obligations of Student Loans Company and higher education providers to exchange information regarding the provision of student financing. The service standards and service definitions derived from these commitments are attached to the document as a reference. How it all started. SLC decided to renovate its information technology about three years ago. In collaboration with its partners in the Ministry of Education, Decentralized Administrations and the Cabinet Office, SLC has developed a procurement strategy that provides the most appropriate and compliant public sector route to the commercialization of each batch within the program, based on the complexity and stability of in-scope services. The second procurement is expected to be launched in September 2020. “Our vision is to be recognized as a customer-centric digital center of excellence,” said Simpson. It is committed to providing full digital availability of all SLC products, more self-service online service opportunities for customers, and better automation in processing centers.

If you know someone who is applying for student financing to which they are not entitled, or who has bypassed their student loan repayment, let us know by calling or completing our online fraud report form. Stephen Campbell, General Manager of Information at SLC, said: “We were very encouraged by the range and strength of bidder responses in the first round of this procurement process. The appointment of Atos is the first step in this process, as we take an ambitious approach to working with a small number of strategic partners to develop, deliver and support our technology offering and digital services. This process reflects our commitment to improving our customers` experience, and we look forward to further in the coming months. In 2012, SLC was attacked again, this time due to excessive customers and deduction of money from salaries in the months following the full repayment of credits (£36.5 million was overpaid in 2010/11). . . .