These dates may be influenced by existing contracts, collective agreements and the availability of resources. Explain when and how you will examine or verify the OLA in this data. Business circumstances often change, so you need to have a plan to adjust the OLA and assess its ongoing efficiency and effectiveness. Be specific about who needs to report and the key performance counters you use to track performance for review. Write a short paragraph describing the purpose of the agreement at the operational level. Talk about the main goals and objectives of the OLA, such as. B provide quality customer service in the company`s information technology sector. This section gives the reader an idea of why all parties work together.